IAITAM’s Official Certified Hardware Asset Management Professional (CHAMP) Certification Training & Exam Package IAITAM Official Course - Includes IAITAM Course Materials & IAITAM Exam Voucher

Course Description

Formulated to tackle the myriad challenges faced by professionals in overseeing hardware assets, the Certified Hardware Asset Management Professional (“CHAMP”) Course by IAITAM goes beyond the conventional cradle-to-grave analogy. It delves into the comprehensive lifecycle of IT hardware assets, exploring business practices that optimize efficient and cost-effective management. The focus is on discerning policies that augment lifecycle management, with an emphasis on the effectiveness of policies developed collaboratively across impacted departments. For policies to be impactful, regular reviews to ensure currency, consistent communication, and enforcement are crucial.

Hardware Asset Management holds significant potential for organizational benefits. In today’s economic climate and the constraints on IT budgets, uncovering savings has become paramount. Even organizations previously unfamiliar with asset management are now educating their staff and adopting business practices to maximize every allocated dollar. The Hardware Asset Manager’s success is measured by capturing these savings and demonstrating the percentage of the total IT hardware budget liberated for other organizational projects.​

Software Asset Management (“SAM”) encompasses the business methodologies supporting software utilization within an organization, often prompting a reevaluation of how and why software traverses the organizational landscape. SAM has become a crucial mandate for many organizations, recognizing Software Asset Managers as pivotal contributors to overall organizational success. To excel, Software Asset Managers must not only grasp the foundational business practices of Software Asset Management but also adeptly implement them in a manner tailored to their specific organization.

Participants will grasp the significance of Software Asset Management within the dynamic ITAM sphere of today. The demand for at least one dedicated individual within an organization, equipped with focused training and expertise in software management, has never been greater. The journey commences with the CSAM course, a pivotal instructional and certification program, intended as a core foundational pillar for any ITAM initiative.

This self-paced certification course is available for 90 days from the date of activation. Course materials and training access are released immediately upon registration. Students may progress through the certification at their own pace during the access period.

• With the purchase of the course, students receive immediate access to the certification course and course materials.
• Students will have 90 days from enrollment to complete the certification course and certification exam.
• Upon completion of the course, the certification exam will be released automatically the next business day at 8am ET.
• Students will then have 14 days from course completion to complete and pass the 3-hour certification exam, provided the exam is completed within the overall 90-day completion period.

In This Course You Will Learn:

Establish Effective Inventory Processes: Design and implement inventory processes and controls, including asset tagging, automation (e.g., discovery tools), and coordination with help desks to ensure hardware assets are assigned to the correct resources based on standards, budgets, and customer needs.

Maintain Hardware Visibility: Monitor and manage hardware inventory both in use and in storage, building controls and data throughout the asset lifecycle to maximize savings, reduce support costs, streamline rollouts, and maintain organizational efficiency and performance.

Develop Hardware Management Programs: Create, implement, and promote program elements such as policies, processes, procedures, and performance measurements for hardware acquisition, installation, usage, and disposition.

Ensure Legal Compliance: Ensure that all stakeholders understand and adhere to legal requirements for managing hardware assets.

Optimize Hardware Allocation: Provide appropriate hardware for specified users and applications, refresh at optimal intervals to maximize value, and redeploy hardware to minimize unnecessary acquisitions.

Establish Contract Linkages: Create processes that link information elements, such as uniquely identifying contracts, to track relationships between assets and contract documents effectively.

Problem-Solving with Available Resources: Leverage available resources to address Hardware Asset Management (HAM) challenges, understanding their interconnected impact on broader business objectives.

Execute Proper Disposal Practices: Ensure compliance with disposal regulations, secure organizational data, evaluate disposition choices, harvest reusable software, and audit disposition vendors to maintain accountability.

Contribute to Organizational Projects: Plan and actively participate in hardware-related projects that improve organizational efficiency, performance, and goal achievement.

Lead Vendor Management Efforts: Provide strategic direction for developing and maintaining an effective Vendor Management program.

Support Asset Management Teams: Empower, train, and support personnel assigned to Hardware Asset Management roles.

Foster Cross-Business Relationships: Build and maintain productive relationships with various business units, including IT functions and customer-facing teams.

Secure Executive Support: Advocate for and sustain executive management support for all IT-related initiatives.

Enhance Communication Plans: Develop and execute communication strategies to increase employee awareness of Hardware Asset Management.

Support CITAM Responsibilities: Perform tasks and responsibilities in alignment with the goals of the CITAM (Certified IT Asset Manager) program.

Prerequisites

The CHAMP Course is designed for those individuals with minimal to no experience in the field of Hardware Asset Management. It is essential learning for beginning IT Asset Managers and other IT professionals involved in Asset Management, resource budgeting, finance, software licensing, contract management and strategic planning. Although there are no prerequisites, some knowledge of contracts and hardware lifecycle management is encouraged. The course is followed by a certification test for those that wish to certify.

Outline

Module 1: Overview

• The Foundation
• The ITAM Profession and Its Association
• Membership Tiers and Professional Development
• The IAITAM Certification Ecosystem
• The IAITAM Best Practice Library and the 12 Key Process Areas
• IAIM Association, AI Governance, and the CAIAM
• Navigating This Course — Your Manual, Your Method, and Your Companion Case

Module 2: Setting Up the Program

• The Architecture of Control
• The IAITAM Best Practice Library as the Assessment Benchmark
• Influences on the Hardware Asset Management Program
• Policies, Standards, and Procedures
• Selecting Types of Hardware Assets to Manage
• Building and Using Asset Catalog Standards
• Program-Level Standards and KPA Interactions
• The Request and Approval Process
• New Pricing Structures and Emerging Technologies

Module 3: From Framework to Practice

• Building the ITAM Program That Delivers
• The ITAM Program — Always Evolving, Never Complete
• Planning Before Acting — Scope, Timeline, and Preparation
• Financial Goals and the Baseline Imperative
• Politics, People, and the Human Side of ITAM
• The Elevator Pitch
• Building the Business Case
• Putting the Right People on the Team
• Process Automation — Deciding Where and What to Automate
• System Integration and Data Quality
• Implementing Commercial Tools and the Statement of Work
• The Program Successes Report
• Measurements, Risk Ratings, and Training That Sticks

Module 4: Acquisition Processes

• The CHAMP as Subject Matter Expert
• The Selection Process and the CHAMP's Role as Subject Matter Expert
• Request for Information (RFI)
• Request for Proposal (RFP)
• Request for Bid and Request for Quote
• Preparing for Negotiations
• BATNA and Negotiation Strategy
• Negotiation Ploys and Counter-Strategies
• The Four Major Contractual Types
• Leasing Fundamentals
• Contractual Aspects of Leasing
• Fair Market Value, Lease Termination, and the ITAM Program's Role in Leasing
• Contract Closure and the Reality of Acquisitions

Module 5: Vendor Management for Hardware

• Overview
• Vendor Management Defined
• Vendor Prioritization and ROI
• The Vendor Due Diligence Checklist
• Building Relationship Information
• Communication Protocols and Vendor Policy Manuals
• Vendor Scorecards and Consolidation

Module 6: Receipt and Identification of IT Assets

• The Asset Arrives
• Where Asset Management Meets the Physical World
• Centralized Receiving
• The Receiving Process and Documentation
• Asset Identification Tagging and the RMA Process
• Outsourcing and Seat Management
• Cross-Department Coordination and Legislation

Module 7: Managing the Asset During Use

• When the Asset Enters Its Operational Life
• Building the Infrastructure for Asset Management During Use
• When Usage Life Begins
• IT Service Management and the Configuration Management System
• IMAC: The Four Processes That Define Asset Movement
• Managing Installs and Moves Across the Organization
• Adds, Changes, and the Help Desk as an ITAM Partner
• Service Record Measurements and the Bridge to Future Decisions

Module 8: Managing the Inventory

• Every Asset, Every Status, Every Time
• The Inventory Imperative
• Physical Inventory
• Executing a Successful Physical Inventory
• Automated Discovery Tools
• The IT Asset Repository
• Data Protection and the Threat of Loss and Theft
• Phasing in ITAM Automation and Disposition Planning

Module 9: Reuse and Disposal Processes

• Closing the Loop
• When the Numbers Tell the Story
• Refresh Cycles and the Initiation of Disposal
• Redeployment
• The Operational Realities of Redeployment
• Managing End-of-Lease Disposition
• Regulatory and Environmental Frameworks for Disposal
• Due Diligence and the Documentation of Disposition

Module 10: When Hardware Management Fails

• Real-World Consequences
• The Evidence That Changes the Conversation
• Morgan Stanley: $155 Million in Fines
• HealthReach: 117,000 Patient Records Exposed
• Apple: When Environmental Compliance Fails at Scale
• The E-Waste Crisis: Reading the Industry-Wide Numbers
• The Common Thread: What Every Failure Has in Common

Certification

• Online certification testing is available for students starting at 8 AM the day after class finishes, or after you complete your Self-Paced course; from this point the exam will be open for 14 calendar days.
• Once a test is started, the 3 hour allotted time window cannot be paused.
• One hundred (100) randomized questions are on the IAITAM CHAMP exam and a passing mark is achieved by attaining 85% or higher.
• Students are provided two attempts with the purchase of the course, unless otherwise prohibited. Both attempts are only available within the 14 calendar days window.
  • If the first two attempts are not passed, an additional attempt package (includes 2 attempts for 14 calendar days) can be purchased for $425 (membership pricing not applicable).
  • If a student is unable to complete both attempts within the original 14 day window, a 7 day extension for these attempts is available for purchase for $50. This option must be purchased before the initial 14-day window expires.
• Recertification exam is required annually in order to maintain the certification. If your recertification has expired, you have up to 6 months from the original due date to purchase a new exam package for each certification you wish to renew. Please note that these exam packages are not eligible for any member pricing.  After 6 months, you will need to purchase and retake the course and exam to regain the certification, which also does not qualify for any member pricing.

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